Shop Support

I'm here to help.

Sometimes things don’t work out quite the way you expected them to. When that happens, you can submit a ticket to get the help you need.

Commercial licenses are single-use licenses. You are only permitted to use the code on one website (personal or commercial). If you’re buying a plugin on behalf of your design client, this is what you want.

The Developer license is for designers who want to use the same plugin across multiple websites. You can save money and reuse the code on every project instead of purchasing the Commercial license for every project.

If you’ve followed all the instructions and the item you purchased still isn’t working, I will definitely troubleshoot the issue you’re having and get it fixed for you.

I do not offer support for styling the plugin. I try to provide some customization options in my plugins and in the articles you’ll find on this site. If you find that you need custom CSS or want to tweak how the plugin works, check out my custom development services.

Due to the nature of providing digital items, I cannot accept returns. However, you can open a support ticket if the item you purchased doesn’t work for you. If the item doesn’t work due to my error, I will try to fix it or offer a refund. Refunds are not guaranteed.

No problem! Just send me an email at heather@heathertovey.com and I’ll send you a copy. Please provide the same name that you provided when you purchased the item. Any other details you can provide will help me to authenticate your purchase and get a copy of your item to you as quickly as possible.

Open a Support Ticket

If you’re having a problem with a product purchased through this website, please open a support ticket. I will get back to you within 48 hours.

Please provide as many details as possible.
If you can provide a link so that I can see the misbehaving product, that will speed things up!